Returns & Refunds policy

In the event that you are not satisfied with your purchase, you may return it to us for an exchange or refund within 7 days of receiving your order. All returned items must be in new and unused condition.

Refund process: To return your purchased items please contact us at Journey2JoyCandles@gmail.com, note that you are responsible for all shipping charges. After receiving your return we will inspect the condition of the items and after approval of the requested refund or exchange we will began the process. Please allow 7 business days from the day we receive your refund or exchange to process your request. For defective or damaged products please contact journey2joycandles@gmail.com please send pictures of the product as well as proof of the event, please and thank you.